Placing an order
Complete your shopping, placing the items you want to purchase in the shopping cart.
Proceed to checkout, where you can confirm the shipping cost to your registered address select your desired payment method and submit the order. You will received an automated confirmation mail stating the contents of the order and the shipping charge.
New users without an account will have to first fill in their shipping information and create a password for the system to calculate the shipping costs.
Shipping cost are determined by the weight dimensions of the items in the order so once you have added your address you can add and remove items to the cart and and proceed again to checkout to see the adjusted changes to the shipping costs.
Visitors who have not previously shopped with us or who have made purchases but not set up an account will need to provide shipping information in order for our system to calculate shipping costs. Returning visitors with existing accounts can login with their email and password to have their customer detail retrieved and applied to any new purchases. Changes to your customer information including your ship to address can be made on login.
When you place an order, most credit cards will NOT be immediately charged. Instead, an authorization request for the amount of the order will be made with your credit card company. This may appear on your online account as a pending charge. Upon shipment of your order, the charge will be finalized and will formally post to your account.
Orders are usually shipped within 1 to 5 days of the order date.
The exchange rate prevailing at the time an order is confirmed will determine the final price for all purchases.
Shipping cost are determined by the weight and dimensions of the items you order. Our shipping calculator will provide an estimate of the shipping charge at the time an order is placed. Our system is dynamic and will adjust shipping charges as items are added or removed from your cart. Proceed to checkout after changes to your shopping cart in order to see the adjusted changes to the shipping costs. For the majority of purchases, the estimated shipping cost and final shipping cost will be the same
In a small number of cases, the shipping charge may have to be adjusted to reflect the unique shipping requirements of items requiring special handling or very large orders that may require multiple packages to ship safely. In such cases we will update the shipping charge and then contact you by email for your approval before proceeding to ship your order. Our goal is to ship items to you as efficiently and cost-effectively as possible.
You will receive a shipping confirmation mail with tracking information upon order shipment.
Taxes / VAT
Orders shipped to addresses outside of Japan are not charged the Japanese 8% VAT (Value Added Tax).
Your package may be subject to local import duties, VAT or tariffs. Payment of such charges is the responsibility of the recipient and is usually collected upon delivery. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order.
Please inspect your order upon delivery. If you are not completely satisfied with your purchase, you may return it for a refund. Notification by email is required within 2 days of receipt of the shipment on all refunds.
All items must be returned in "as-new" condition in their original packaging. Items that show wear and tear will not be accepted for refund. Buyer assumes responsibility for all return shipping fees as well as any other expenses incurred to return the item to PEOPLE_jp.
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